Code of Conduct - Swim Studio

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Code of Conduct

Swim Studio’s CODE Of CONDUCT for Parents & Swimmers 2016

1 Thank you for entrusting yourself and/or your precious children to us. We deem it a privilege to have a small but essential part in your/their growth and development.

2 Swimmers are encouraged to acquire from our Swim Shop – as soon as possible – the Swim Kit, which consists of our special one piece costume, purple towel and kit bag — all personalized with the swimmer’s name embroidered in either pink or blue — as well as a cap. No two piece costumes are allowed for either boys or girls and also no swim suits with zippers.
Please note that the special Swim Studio caps are compulsory for all.

3 Swimmers/Parents, please do not rub cream/Glycerine/Vaseline
on yourself /your child in the morning of swimming days, as it makes a swimmer too slippery to handle and it cloggs up the pool terribly.
Remember that our hands-on approach ensures the correct application of the swimming techniques.

4 PARKING - Please keep the drive-way, garages and lawns clear.
Please make a U-turn higher up in Disa Rd at the Wistaria Rd turn-off, and then park on the left of Disa Rd, facing town only (traffic officer’s instructions!).

You are welcome to rather travel down Hibiscus Rd and then turn left over the pavement just before the little bridge. Then follow the little two track dirt road and park above the dam to the right of the Swim Studio, under the oak trees.

5 Please look out for our swimmers, ducks, cats, guinea fowl, porcupine, leggewan and otters — they have right of way!
Parents please teach your children not to chase our animals and also never to touch any eggs, as we would like the birds to breed.

6 Please note that it is highly recommended that all children be dropped off and picked up timeously. Any children dropped off early or picked up late cannot be supervised. Any parent/guardian who engage in this practice do so at their own risk. Please note that this obviously does not apply to the school groups whom we transport to the lessons, as they are constantly supervised.

7 Whilst waiting for your child/ren, you are welcome to take the curved cushions for the concrete benches under the trees, but please return them to the pool room in case of rain or before leaving.

8 Please keep the Swim Studio facilities & grounds clean.
Rubbish bins are provided in the garden. Also please do not draw or write graffiti on the steamed up windows, as it leaves dirty marks once dry.

9 Please leave the fruit, berries & vegetables for Camille and her family —
also those around the dam in the veld.

10 Please avoid biting(!) and stepping on any pool props like kicking boards,
noodles etc. — they can be quite slippery!

11 Our pool water is environment friendly and soft on the skin, therefore no showers are needed for swimmers afterwards. Showers are only for the odd Aquacise adult, who needs to get ready for work after a workout early in the morning.

12 If a parent happens to be present, please see to it that your child visits the toilet and thoroughly blows his/her nose before a lesson. If your child has an extraordinary runny nose, you could assist in wiping the nose when needed during a lesson. Tissues are provided in the plastic containers on the edge of the pool: one for new and one for used tissues.

13 Please keep swimmers with open wounds or any contagious condition or disease away from the pool & lessons.

14 Swimmers should always ask permission from the instructor first, before entering or leaving the pool. If parents are around, it will be appreciated if one could assist his/her small child in case the toilet is needed.

15 Kindly refrain from any communication with swimmers (especially if it is your own child) and any audible comments during a lesson, as the swimmer’s attention should be with the instructor only.

16 No swimmers, especially no toddlers, are allowed to climb out to get toys from the pot. Not only will it reduce valuable pool time, but they may also get hurt by sharp toys and bump their heads on the steel hand rail. Only instructors are to select the right toy for the right age and skill exercise.

17 Please use dressing rooms for changing.
Only immobile babies are allowed to be changed while lying down on the couches.

18 Please note that photos taken of swimmers and visitors at the
Swim Studio may be used for promotional purposes. Kindly always clear it with Camille first if you would like to take any photos or videos at the Swim Studio.

19 Although at times we may specialize in certain aspects or levels of swimming, mostly all Swim Studio instructors try to work with and get to know all the swimmers. Therefore swimmers should be fairly comfortable with any instructor. This has proven a great advantage in case an instructor is absent or in case a swimmer needs to move to another time slot.

20 Lessons are normally 30 min long, but if only one swimmer attends,
the lesson time will be halved, to avoid exhaustion.


21 Please bring, fax or e-mail to us – ONCE ONLY– proof of your agreement with your bank/internet for the TOTAL number of payments to be deducted automatically from your account and also the beginning and ending dates of these.

22 Please DO NOT send any sms, fax or e-mail after every monthly fee payment. We have to wait for it to appear on our bank statement anyway. Please always remember to use the swimmer’s name & surname as a reference.

23 Please send a fax or e-mail only in case of ONCE-OFF PAYMENTS such as for SWIM KITS or jackets.

24 Please note our preferred ‘green’ FAX no: 088 03432 50905.
This goes to our e-mail which saves on paper and ink.

25 Please try to settle fees, fit & order swim kits etc. before lessons. Please remember that often all instructors are in the pool, that is why appointments need to be made & why internet or debit order installments are encouraged.

26 In the event of cancellation/termination of any contractual agreement by a client — as already stipulated in all contracts, the client is required to give 20 business days written notice, upon which a cancellation fee equivalent to 3 full monthly payments shall immediately become due, owing and payable in accordance with the provisions of the Consumer Protection Act 68 of 2008 and its Regulations. The swimmer will then forfeit his/her lesson space after the notice period. All discount, if any, will also be forfeited and the fees for all lessons according the total contract period will be recalculated at the standard lesson fee.

27 OFFICE HOURS during our swimming period::
(for Phone Calls, walk-in Admin & Enrolments: Mondays & Wednesdays: 07:30 – 09:00
Tuesdays & Thursdays: 09:00 – 11:00 & 16:00 – 17:30
Fridays: 07:30 – 12:00 & 14:00 – 15:30
Saturdays: 13:00 – 14:00&
PLEASE note that these hours may change due to swimming lesson demands.

28 OFFICE HOURS during June & July:
(for Phone Calls, walk-in Admin & Enrolments)
Mondays to Fridays: 09:00 – 16:00. Please note that the SWIM STUDIO office will be closed for the last week of the school holidays in July and four consecutive weeks of December/January, thus over Christmas & New Year.

29 Please adhere to the above office hours for all communication.
Normally there will be one of us available during these hours.

30 It would still be best if you could call (within the above office hours) to make an appointment if needed, as we will not be able to answer any phone or attend to your needs while we are busy teaching swimming.

31 SMSes or Voice Messages left after the above Office hours on 03432-50905 and 071 683 2285 will only be read first thing in morning, but please send them before 9 in the evening or after 7 in the morning.

32 Please call the Combi direct (076 3868 201) in case of any unforseen changes or problems with regards to the TRANSPORT. Voice mail or smses are not acceptable in this case as it is not guaranteed that they will be heard or read in time.

33 Please respect Camille’s private residence and private time by adhering to the above Office and calling/sms hours. Please always refrain from calling/faxing/sms between 21:00 in the evening and 07:00 in the morning.

Thank you so much for your kind co-operation.

There is nothing we like better than to see our swimmers flourish
and swim beautifully ….. happily!
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